Question 1

How do you determine your pricing?

Accepted Answer

Your price depends on the size and layout of your home, its current condition, how often you'd like us to visit, and what you'd like us to focus on. We get to know your home first so your quote is fair, accurate and truly yours.

Question 2

Why do you do a free in-home visit?

Accepted Answer

Seeing your home in person lets us understand your space, hear what matters most to you, and give honest pricing with no surprises. It's also a chance for us to meet so you feel comfortable welcoming us in. No pressure, no obligation.

Question 3

What's included in a clean?

Accepted Answer

A typical clean covers kitchens, bathrooms, bedrooms and living areas — dusting, floors, surfaces and sanitizing — plus finishing touches like arranging cushions, straightening towels and tidying beds. Laundry and dishes are not included.

Question 4

Do you offer recurring cleaning?

Accepted Answer

Yes — weekly, bi-weekly or monthly visits, plus one-time deep cleans and move in/out cleaning. If more than one visit in a row is skipped, a small additional fee may apply to bring your home back to its maintenance level.

Question 5

How and when do I pay?

Accepted Answer

Payment is due on the day of service, at least an hour before your appointment. You can leave cash in a clearly marked envelope on the kitchen counter, e-transfer to Office@wisphomecleaning.ca, or pay by credit card through the link on your invoice.

Question 6

What time will you arrive?

Accepted Answer

Please allow a 2-hour arrival window, as weather and traffic can shift timing (we often arrive earlier than expected). We'll keep you posted and you can reach us anytime for an update.

Question 7

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Many clients give us access while they're out. Our technicians are courteous and respectful, and we treat your home with care whether you're there or not.

Question 8

What about my pets?

Accepted Answer

We love meeting pets! But we're focused on cleaning and can't be responsible for them, so if your pet might get anxious, over-excited, protective or try to slip outside, please place them in a crate or safe room before we arrive.

Question 9

Is Wisp licensed and insured?

Accepted Answer

Yes. Wisp is a professional home cleaning service, locally owned and operated since 2019 — registered and fully insured, bondable, with police record checks available when required. We're professionally trained in WHMIS, GBAC, Workplace Health & Safety and AODA, with several years of experience, and a multiple award-winning team backed by strong Google and Facebook reviews.

Book your free home visit!